Email replies to UO Service Portal tickets are working again as of 2:40pm today (Wednesday, February 1). Replies that had been backlogged since the problem started — yesterday (Tuesday, January 31) around 1:30pm — have now been processed. If you responded to a ticket during that time, your reply has only just now appeared in the ticket for technicians to see it. New email replies are also being handled like usual.

Email replies to UO Service Portal tickets currently aren't posting on the tickets themselves. The problem started yesterday (Tuesday, January 31) around 1:30pm. UO staff are working on the issue. 

Email replies to UO Service Portal tickets currently aren't posting on the tickets themselves. The problem started yesterday (Tuesday, January 31) around 1:30pm. UO staff are working on the issue. Once it's resolved, the backlogged messages will be processed.

Email replies to UO Service Portal tickets currently aren't posting on the tickets themselves. UO staff are investigating the issue.

Customer email replies to UO Service Portal tickets currently aren't posting on the tickets themselves. UO staff are investigating the issue.

The technician view for the Service Portal is slow. The other services are functioning normally. 

The service portal is not responding, and the vendor has indicated there is an outage.