The Duck ID account system returned to normal availability for all users around 1:30 PM on Thursday, April 3.

The Duck ID account system remains in a degraded state.

Yesterday, we reported that the people data import from Banner had been unable to complete since March 31. This was delaying Duck ID functionality such as a new account claims and other data updates like names and job titles. 

The impacted group of accounts has been queued for repair. However, the system is still running this reprocessing late into the morning today (Thursday, March 3). The result is system slowness. Additionally, those with administrative level access such as credentialing agents and HR partners able to reserve custom Duck ID usernames may find they're unable to complete their normal tasks due to slowness or errors.

Information Services staff are continuing to monitor the situation and work with our Duck ID vendor.

The Duck ID account system is currently in a degraded state.

Yesterday, we reported that people data import from Banner had been paused since March 31. This was impacting account functionality such as a new claims and other data updates like names and job titles. 

The impacted group of accounts has been queued for repair. However, the system is still running this reprocessing late into the morning today (Thursday, March 3). The result is system slowness and additionally, those with administrative level access such as credentialing agents and HR partners able to reserve custom Duck ID usernames, may find they're unable to complete their normal tasks due to slowness or errors.

Information Services staff are continuing to monitor the situation and work with our Duck ID vendor.

The Duck ID account system is currently experiencing a partial outage:

• Any student/employee who had their student/employee record in Banner first activated on 3/31 (and forward) is unable to claim their new account.
• Any existing account that had other Banner data change, such as a legal name change or additional job information added, will not see this reflected on their Duck ID account yet.

Information Services staff have escalated this issue to our Duck ID system vendor. As of 5pm, the vendor had found the cause of the issue, but resolution is still pending. Next expected update will be Thursday, April 3 by noon.

The Duck ID account system is currently experiencing a partial outage:

• Any student/employee who had their student/employee record in Banner first activated on 3/31 (and forward) is unable to claim their new account.
• Any existing account that had other Banner data change, such as a legal name change or additional job information added, will not see this reflected on their Duck ID account yet.

Information Services staff have escalated this issue to our Duck ID system vendor.

UO Cloud Virtual Machine partial outage: Information Services staff are currently evaluating a partial outage impacting approx. 75 VMs. Communication to impacted customers will be happening as soon as scope and remediation plan is fully understood.

The slow internet/network connectivity reported earlier today (Saturday, March 22) has been resolved.

These locations may be experiencing slow internet/network connectivity:

• Allen Hall Data Center
• Bean
• Carson
• Condon
• Hamilton
• Library
• Lillis-Chiles
• Riley
• Straub
• Streisinger
• Unthank

Information Services staff are investigating.